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item Customer Service

item Service: Lieferung

Fast delivery and high level of product availability 

On request, we can supply products listed in the catalogues, machined components, ready-to-assemble construction kits or turnkey solutions. Thanks to our decentralised distribution systems and specialist forwarders, all item system components can be delivered at short notice.

Throughout Germany, for example, we supply standard stock and cut-to-size components in 48 hours. Depending on their size and complexity, construction kits and turnkey solutions can be supplied within 14 days.  
 

item Service: Machining

Machining and handling of complete solutions

We can supply all the products listed in the item catalogue at short notice and, if you prefer, machined and cut-to-size to make a kit which is ready for assembly. In addition, we can supply complete construction kits and assemble them at your site or in our factory. 

Whatever choice you prefer, we guarantee you the highest possible quality standards, punctual delivery and a comprehensive range of services. Our offer to you is not just the product, item will support and advise you from formulating your idea through to its implementation. With products designed to meet real requirements and backed up by a team of dedicated, highly -skilled employees, item is a partner you can rely on.
 
 

item Service

Professional Field Engineers

Our skilled and experienced field staff will be happy to work with you in person, offering help and support whenever it is required. If you prefer, we can also run item product training workshops for you and your staff on site at your premises.

 

item Project Engineering

Experienced Project Engineering

All item's distributors have at their disposal a team of experienced, qualified project planners and engineers who will support and advise you on the development and implementation of your projects. Take advantage of our experience and skills in implementing your projects with our Building Kit System.
Together with you, we can put your wishes and ideas into practice. 

 

item Quality Management

Continuous Quality Management

We apply stringent quality management principles to our parts and processes. All products are designed, manufactured and delivered within the framework of our strict quality assurance principles. The manufacturing tolerances we work to are very tight and are often more stringent than those in the DIN standards.

Adherence to standards is continuously monitored in-house by specially trained and qualified employees. Our high quality standards are also applied to the range of services offered by each of our item distributors. 

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Training Workshops

Our training courses provide information on our products and practical tips and tricks.